Cancellation, returns and refunds policy

FCS – fcs.parts – are committed to providing the best customer satisfaction possible. On this order, you, as client, may cancel your order at any time prior to receiving an order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be cancelled after receiving an electronic order acceptance.

FCS – fcs.parts – will only accept authorized returns within 30 calendar days of the invoice date unless otherwise specified at the time of purchase.

All authorized returns must be unused and in their original condition, include all items and components that were included in the original package and cannot be disassembled, mounted, or damaged due to incorrect installation or user error. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.

If your order arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure.

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact us to customer.service@fcs.parts. We must be contacted immediately if you receive missing, damaged or incorrect parts to prevent you from being charged freight on both receipt and return. We are not responsible for missing, damaged, or incorrect parts after 30 days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error.

In order to obtain a Return Merchandise Authorization  Number, you must send an E-mail to customer.service@fcs.parts with the following information:

–  Provide your order and invoice number, name, email address, phone number and the number of part number you wish to return, along with an explanation as to why the part is being returned.

All returns must be packaged securely. Please make sure to check if there are any special packaging instructions to ensure that no shipping damage occurs. We cannot be responsible for damaged returns resulting from inadequate packaging. The product has to be returned in the same condition as it was delivered.

Once you mail us you will receive a Return Number. This number must be informed to the shipping company, and must be add to the bill of lading

Return freight charges are not reimbursable unless the return is due to a manufacturer’s defect or a direct result of an error on our part.

If you are a wholesaler,  remember that our Incoterms condition is EX-WORKs (EXW)

Refunds normally process and credit within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. You will receive a credit approved email the day you are credited. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back onto your account.

If you have any problems with your order, please don’t hesitate to contact us.

You can reach us by WhatsApp or email.  To issue a Return Authorization requests

Your suggestions make us rise

Thank you for joining us in this adventure.